Frequently Asked Questions
Does it support vesa mounting?
Yes. VESA holes on the back. Screw size is M3*4mm and VESA size is 75×75 mm.
It says “no signal”, what to do?
1. When connecting with a USB-C cable, make sure your device supports USB3.1./Thunderbolt 3. If not, please add a Mini HDMI to HDMI cable for signal transmission.
2. Please try another device. If it still fails, please tell us for a replacement.
Is the screen glossy or matte?
The screen of this 2K 120Hz portable monitor is matte.
Can't get 2K resolution when connected to my Xbox?
Xbox only supports 720P, 1080P and 4K, not 2K. You can check supported resolutions in your Xbox settings.
Can't get 120Hz refresh rate when connected to my Xbox?
Only when the game is a 120Hz game, and you need to manually check “Allow variable refresh rate” in the Xbox settings, can it display 120Hz, which is a compatibility issue of the Xbox itself and has nothing to do with the monitor.
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