The most common questions about ordering, shipping, returns and more.
Browse our catalog, choose your preferred options (such as colour or storage), add the item to your cart and proceed to checkout. Enter your delivery address or island cargo boat details, select a payment method, and complete your order. You will receive an instant order confirmation with an order number, and our team will follow up via WhatsApp or SMS.
Pre-orders allow you to reserve upcoming tech releases or high-demand products before stock sells out. When you pre-order, your unit allocation is guaranteed. You can choose to pay in full or secure your reservation with a 50% deposit, paying the remaining balance only when your shipment arrives in the Maldives. Estimated delivery timelines are clearly displayed on each product page and during checkout.
Yes! On eligible pre-order products, you can select the Pay 50% deposit option directly on the product page or at checkout. Pay just half today using online BML card payment or BML bank transfer. Your order and product unit are immediately secured under your name. See our Deposit Terms for full details.
When your pre-ordered shipment arrives at our sorting facility in the Maldives, you will receive an automatic notification via SMS, WhatsApp, and email containing a secure balance payment link. You have 48 hours from notification to clear the remaining 50% balance online via BML card or bank transfer before your order is dispatched for doorstep delivery or boat handover.
You can track your order in real time anytime using our Track Order page by entering your order number (e.g. ESS-1024) and your contact phone number or email address — no login required. If you have an account, you can also view your live order timeline, delivery milestones, and invoice under your Account dashboard. For island cargo deliveries, the tracking page also displays the boat name and handover photo receipt once handed over at Malé harbor.
We accept BML card payments (credit and debit cards processed through Bank of Maldives' secure gateway) and BML bank transfers (both conventional and BML Islamic accounts). If paying by bank transfer, simply upload or send your transfer receipt on WhatsApp with your order number for fast verification.
Yes. Ess Electronics only sells 100% genuine and authentic tech in original sealed boxes, sourced directly from authorized brand distributors and manufacturers. Every product includes standard manufacturer defect warranty protection.
Items marked Out of stock cannot be ordered immediately online, but we restock popular products frequently. Feel free to contact us on WhatsApp to inquire about incoming batches or request a special order.
Delivery time depends on product availability:
In-Stock Items: Dispatched within 24 hours. Greater Malé doorstep delivery is completed same-day or within 1 business day; island boat transfers are handed over on the next scheduled boat departure.
Pre-Orders & Back-to-Back Orders: Typically arrive within 7–14 business days (as specified on the product page). This includes international supplier dispatch, air transit to the Maldives, and local customs clearance.
You can monitor live progress and updated transit milestones anytime on our Track Order page.
Yes, we deliver nationwide completely free of charge:
Greater Malé (Malé, Hulhumalé & Hulhulé): Free doorstep courier delivery within 24 hours.
Outer Atolls & Islands: Free handover to your island ferry, speedboat, or cargo boat at Malé harbor. Simply provide the boat name and harbor docking location at checkout; our dispatch team coordinates with the boat captain and uploads a photo proof of handover directly to your tracking page.
Our delivery team makes final delivery attempts between 9:00 AM and 10:00 PM, Saturday through Thursday. We will send you a notification (via call or SMS) on the morning of your delivery with a more precise Estimated Time of Arrival (ETA).
Delivery: Free on every order, within Greater Malé and for outer-atoll boat transfer.
Customs and duties: You will not be charged any extra fees upon delivery. We handle all import customs duties, taxes, and brokerage fees. The price you pay at checkout is the final price.
We accept returns for faulty or incorrect items within 48 hours of delivery. The item must be unused, in its original packaging, and with all accessories included.
All electronics products come with a warranty against manufacturing defects. The warranty duration is typically 48 hours from the time of delivery.
