As long as an item is still in its original condition, we accept returns, subject to the rules below. Our refund and returns policy lasts 48 hours — if 48 hours have passed since your purchase, we can't offer you a full refund or exchange.
To be eligible for a return, your item must be unused, in the same condition you received it, and in the original packaging with a receipt or proof of purchase. Gift cards and downloadable software products are non-returnable.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 15 days.
Only regular-priced items may be refunded — sale items and pre-ordered items cannot be refunded or returned.
We only replace items if they are defective or damaged at manufacturing.
To return your product, contact us via the website or call our hotline +960 7960520. You are responsible for your own return shipping costs, which are non-refundable.
Contact us at info@esselectronics.mv for questions related to refunds and returns.
